Swiss automates passenger counting and airport tests robots
Published: Thursday, Dec 14th 2023, 13:01
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In future, travel enthusiasts will be able to ask cleaning robots questions at the airport. And when boarding the plane, flight attendants will no longer have to press a count button - artificial intelligence will now take over passenger counting at Swiss.
The Swiss airline will be using cameras to count passengers on short-haul flights from the third quarter of 2024, as it announced on Thursday. Instead of the cabin crew, the software from Berlin start-up Vion AI will then record the number of people boarding the aircraft. From the fourth quarter of next year, the system, which is based on artificial intelligence, will also be used on long-haul flights, according to the press release.
According to Swiss, the new procedure will make boarding faster and more efficient. The airline emphasizes that it complies with data protection regulations and that the recordings will be deleted after the passenger count. Swiss completed a three-month test of the system at the end of October.
The robots "Zulu" and "Charlie" clean at the airport
But new technology is not only being used for boarding. At Zurich Airport, the two robots "Zulu" and "Charlie" (the names stand for the letters Z and C in the military alphabet) are now responsible for cleaning large floor areas in the check-in and shopping areas.
The two machines are intended to ensure cleanliness and thus relieve the 300-strong building cleaning team, according to a press release issued on Thursday. They will also be able to answer a pre-prepared set of questions from passengers. The test phase with the two metal cleaning assistants will run until at least the end of February 2024.
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