Ticket seller Viagogo compensates 800 buyers
Published: Tuesday, Feb 20th 2024, 11:20
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The online platform Viagogo must compensate 807 people. This concludes six years of proceedings against the seller of event tickets. The proceedings were initiated by the French-speaking Swiss consumer organization FRC against overpriced tickets.
The agreement includes a compensation fund of CHF 100,000, Viagogo announced on Tuesday. It is intended exclusively for the injured parties who contacted the FRC and made the proceedings possible.
FRC wants to remain vigilant and continue to take action against the misleading of consumers in ticket sales on the gray market. The association has withdrawn its criminal complaint against Viagogo.
The Geneva-based company Viagogo claims to be a secondary market for the sale of event tickets. Viagogo is known all over the world thanks to its exploitation of the advertising algorithm of the leading internet search engine. In September 2017, the FRC filed a criminal complaint against Viagogo with the public prosecutor's office in Geneva for violating the law against unfair competition.
After "tough negotiations", the association has now managed to get Viagogo to revise its Swiss website. Among other things, more transparent prices and more precise information about where the tickets are located as well as less pressure on the customer during the ordering process are planned.
Viagogo has been criticized several times in recent years. EU consumer advocates also warned against the Swiss platform. In 2020, however, the Federal Supreme Court dismissed a lawsuit brought against Viagogo by the State Secretariat for Economic Affairs (Seco).
However, the platform lost a lawsuit brought by Circus Knie in 2021. The Federal Supreme Court found that the platform had used unfair methods when selling tickets for circus performances.
©Keystone/SDA
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