SBB lets customers report incidents on trains via QR codes
Published: Thursday, Jan 25th 2024, 10:10
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Since January, SBB has been testing QR codes for customers to report safety-related incidents on selected long-distance trains. SBB announced on Thursday that customers will be able to report inappropriate behavior on trains easily and anonymously.
The QR codes attached to the wall below the window in each window seat of the selected trains with the request to report inappropriate behavior via cell phone supplement an SBB pilot project with an online reporting tool that has been running since 11 December 2023.
"This pilot project should provide information on whether the online reporting tool is being used by customers in this new form," an SBB spokeswoman told the Keystone-SDA news agency in response to an inquiry. Passengers rate the safety on trains as high. Nevertheless, incidents could occur in everyday travel that would have a negative impact on the feeling of safety.
However, these incidents are often not reported. "By not reporting such incidents, valuable information can be lost that could make it possible to further refine the security situation and derive appropriate security measures from it," the spokesperson continued. All incidents that make people feel unsafe can be reported - from vandalism to harassment. However, the online form is not a substitute for an emergency call and is not used to file a complaint, the spokesperson added.
The QR codes were installed for the test phase in individual trains on the IC5 line, which runs between Geneva Airport, via Lausanne, Biel, Zurich main station and from St. Gallen to Rorschach. The reason for selecting this line was that these trains cover longer distances and run between language borders and larger cities, SBB also announced.
The time-limited pilot project is expected to run until the end of March. As the pilot project has only been running for just over a month, SBB is not yet providing any information on the frequency and type of reports, as stated on request.
The CH Media newspapers reported on this first.
©Keystone/SDA
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